Utilization management (2024)

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Sharp Health Plan’s utilization management guidelines are designed to help you and yourpatients.

Use the contact information below to get details about utilization management for Sharp Health Plan commercialmembers.

For mental health and substance use disorder servicesContact number
Sharp Health Plan1-858-499-8300
For medical servicesContact number
Greater Tri Cities IPA1-877-207-7600
Individually contracted providers1-858-499-8300
Optum Care-North County SD (formerly Primary Care Associates Medical Group)1-760-542-6757
Rady Children's Health Network / CPMG1-858-309-6270
SCMG Palomar Health Medical Group1-858-613-8910

SCMG Graybill North Coastal and SCMG Palomar Health Medical Group Temecula

1-760-291-6615
Sharp Community Medical Group1-877-518-7264
Sharp Rees-Stealy Medical Group1-858-499-2600

Non-contracted provider emergency admissions

You are required to inform us when a member presents at your facility. Here’s everything you need to know.

GET CONTACT INFORMATION ➜

Medical prior authorization

Use our guide to determine when prior authorization is required. Guidelines are specific to services for members enrolled in an HMO plan and assigned to providers who are independently contracted with us.

FIND OUT MORE ➜

Pharmacy prior authorization

To prescribe a medication that requires authorization, complete the prior authorization request form and provide any relevant support ordocumentation.

LEARN MORE ➜

Behavioral health prior authorization

See what mental health and substance use disorder services require prior authorization for our members.

TAKE ME THERE ➜

Commercial provider forms

Browse, download, and print enrollment forms, authorization request, appeal requests, and other useful documents.

DOWNLOAD FORMS ➜

Medicare provider forms

You can find Medicare forms and authorizations on the Sharp Direct Advantage website.

ACCESS MEDICARE FORMS AND AUTHORIZATIONS ➜

Manuals and guides

Here are some useful manuals and guides to help you better manage your Sharp Health Plan patients.

MORE INFORMATION ➜

Utilization management (7)

Language assistance program

Quality care depends on clear communication between you and your patients. Get the right support so that no questions are left unanswered.

ACCESS LANGUAGE ASSISTANCE PROGRAM

Pre-certification for POS plans

Members with POS plans can choose the providers and level of coverage that work best for them. If they choose an out-of-network provider, their out-of-pocket costs will be higher. Members don’t need a referral from their primary care physician, but some services require pre-certification. Refer members to the health plan benefits and coverage matrix for details on deductibles, copayments, and coinsurance for the POS plans’ HMO Benefit Level and OON Benefit Level.

Have questions?

Our Provider Relations team is here to help.

Utilization management (11)

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Utilization management (2024)

FAQs

What are the three important functions of utilization management? ›

Definition/Introduction
  • Prior Authorization. The prior authorization, or pre-auth, is done before a clinical intervention is delivered. ...
  • Concurrent Review. The concurrent review takes place while the patient is receiving care while admitted to a facility. ...
  • Retrospective Review.

What are two 2 of the main goals of utilization management? ›

Utilization management primarily focuses on evaluating and managing the utilization of healthcare services, treatments, and procedures. It aims to ensure that the services provided are medically necessary, cost-effective, and aligned with established guidelines.

What are examples of utilization management? ›

The utilization management reviewer (a nurse) check's on the patient's health information and condition to determine the appropriate treatment. For example, the nurse's protocols might tell her to transfer the patient to a trauma center instead of the hospital's ICU.

Why do you want to work in utilization management? ›

Utilization management nurses are essential in promoting efficient, cost-effective health care delivery. As patient advocates, they ensure patients receive the right care at the right time, while helping to control health care costs to prevent unnecessary expenses.

What are the three basic categories of utilization management? ›

There are three types of utilization reviews:
  • Prospective review: determines whether services or scheduled procedures are medically necessary before admission.
  • Concurrent review: evaluates medical necessity decisions during hospitalization.
  • Retrospective review: examines coverage after treatment.
Oct 14, 2022

What is the primary purpose of utilization management? ›

Utilization management (UM) is a process that evaluates the efficiency, appropriateness, and medical necessity of the treatments, services, procedures, and facilities provided to patients on a case-by-case basis.

What are utilization management rules? ›

In this report, the committee considers utilization management as a set of techniques used by or on behalf of purchasers of health care benefits to manage health care costs by influencing patient care decision-making through case-by-case assessments of the appropriateness of care prior to its provision.

What is the most important part of a utilization management program? ›

The most effective utilization management strategies focus on four core components: risk minimization, quality assurance, patient education, and in-depth review. In managing risks, the goal centers around reversing disease processes through early intervention and preventive health measures.

What are the basic three components of utilization review? ›

Utilization review contains three types of assessments: prospective, concurrent, and retrospective. A prospective review assesses the need for healthcare services before the service is performed.

What do utilization managers do? ›

Utilization managers oversee service improvement programs at a health facility. They determine whether to continue patient care based on research from medical records and other documentation. Job duties for a utilization manager include: Leading and directing the utilization review staff at a health care facility.

What is the best answer for why do you want to work here? ›

Good Ways to Answer 'Why Do You Want to Work Here?' Consider the following examples of good ways to answer this interview question: "I researched your company's values and mission statement, and they really resonate with me. (Value name) is also a professional value of mine that I try to live by daily.

What is a utilization review for dummies? ›

Utilization review involves conducting case reviews, checking medical records, speaking with patients and care providers and analyzing the care plan.

What are three important functions of utilization management in Quizlet? ›

Rationale: Utilization management (UM) is composed of a set of processes used to determine the appropriateness of medical services provided during specific episodes of care. In most hospitals, UM programs perform three important functions: utilization review, case management, and discharge planning.

What are the functions of utilization review? ›

Utilization reviews serve to evaluate each patient's care before, during and after procedures to ensure they receive adequate care throughout their hospital stay. Some UR nurses may oversee patient discharge and play a role in designing after-care plans, referred to as case management.

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