Dialing 311
Dial 311 or 505-768-2000
For emergencies, call 911. For non-emergency police calls, call 505-242-COPS (2677).
The 311 Community Contact Center service is a single telephone number for any non-emergency City of Albuquerque inquiries and services. 311 provides information and takes service requests. No more run-around, no more voicemail.
Hours
- Monday to Saturday from 6 a.m. to 9 p.m.
- Sunday from 9 a.m to 6 p.m. (Animal welfare calls and fixed bus times)
4th of July Hours:
- Wed. July 3 from 6 a.m. to Midnight
- Thurs. July 4 from 3 p.m. to Midnight
- Fri. July 5 from 6 a.m. to Midnight
- Sat. July 6 from 6 a.m. to Midnight
Free
There is no charge for 311 service from landlines. Regular cellular service fees may apply.
What to Expect from Calling 311
- Personal service — People actually answer the phone.
- Timely service — 80 percent of calls are answered within six rings.
- Accurate service — Call takers have access to City information.
- Efficient service — 75 percent of all calls are handled without referral to another City office.
- Accountable service — Calls are monitored and tracked to ensure services are delivered.
Call Examples
- Call 311 for locations, hours, and offerings of City services.
- Call 311 for information about City sponsored events.
- Call 311 to report abandoned cars, potholes, graffiti, weeds, unsafe City drivers, and more.
Online 311
Submit a report or request a service right here on this website.
This is a quick and easy way to reach the City! Please include an exact location in all your reports and requests.
Online Services Examples
All Online Services
ABQ311 App
See a problem in Albuquerque? Use 311's service request app to report the issue.
With the application's GPS feature and ability to capture a picture, reporting issues to the City is not only convenient, but efficient.
App Examples
- Report Abandoned Vehicle
- Report Illegal Fireworks
- Report Needles
- Request a Large Item Pick Up
- Report Weeds & Litter
Get ABQ311 for iOS
Alexa for 311
You can now ask your Alexa-enabled devices questions and report issues to the City of Albuquerque.
Alexa Examples
- Ask about the Zoo, Botanic Garden, Aquarium, Museums, Golf Courses, and Pools
- Report Missed Trash or Recycling Pickup
- Request a Large Item Pickup
- Look up the status of an existing 311 Ticket
Tweet 311 @cabq
You can use Twitterto contact the 311 Community Contact Center to get answers to your questions and request services like pothole repair and graffiti removal. You send us your question or concern, and a City of Albuquerque 311 representative will answer your question by the next business day.
Get Answers
Albuquerque's 311 Twitter service can answer questions about:
- Animal shelter locations and hours
- Swimming pool information
- Admission information for the Rio Grande Zoo, Albuquerque Aquarium, Botanic Garden, and Tingley Beach.
Request Service
You can report problems like damaged signs, potholes, or graffiti. To report a problem, provide as much information as possible including the address or nearest intersection of the problem.
Tweet Examples
- @cabq 3-foot-wide pothole, eastbound lane of Main St west of Sunset Sky NE
- @cabq Missed recycling pickup at 123 Camino de Serenidad SW
- @cabq Graffiti on park bench on SE corner of Green Zebra Ave and Black Krim Lane NW
If possible, attach a photo of the problem so we know exactly how to support you.
FAQs
NYC311 does not currently accept requests by email or instant message. Call us at 311. You can also text us at 311-692.
How do I text 311 in NYC? ›
Calling us at 311 or 212-NEW-YORK (212-639-9675) Texting us at 311-692.
What happens when you call 311 in NYC? ›
When you call 311, a customer service representative will answer your service request. Just like 911, these representatives have been trained to help send your request or complaint through the right non-emergency channels.
Is 311 NYC anonymous? ›
NYC311 only collects identifying information needed to work on your Service Request. This can include your name, address, phone number, and other identifying information, although some requests may be filed anonymously.
Why can't I dial 311 on my iPhone? ›
Contact your carrier. They are responsible for call handling. If it is not working, then it is probable there is a problem at the carrier end, or the 311 service is down in that location.
How do I contact NYC Public Advocate? ›
Official account for the Office of NYC Public Advocate Jumaane D. Williams. For assistance, call 212-669-7250 or email gethelp@advocate.nyc.gov. Stop Bullying!
Can I text 911 in NYC? ›
New York City resisents can use Text-to-911 to contact emergency services in situations when talking may not be possible. The feature is available in all five boroughs in English and Spanish, according to the city's website.
What is 211 used for in New York? ›
It is the simplest way for New Yorkers to get the assistance they need to connect to important services. 211 contact centers are staffed by nationally certified call specialists who can assist those seeking help from community resources. These specialists use a database of verified resources.
Can you text your local police department? ›
The answer is: yes. You don't have to call during an emergency, but you can text 911 instead. Police services across the United States began implementing a program in 2014 that makes it possible for you to text 911 in many areas, and since then, over 1,000 911 call centers have integrated this ability.
What happens when you call 311 on your landlord in NYC? ›
the inspector will issue the owner a Violation and send a notice to fix it. The time frame will depend on the violation class.
Information and assistance are also available by Skyping “NYC311” or using a Video Relay Service at (212) NEW-YORK (212-639-9675). 311 is available 24 hours a day, seven days a week in more than 180 languages.
What is 311 day? ›
On 3/11, National 311 Day offers an annual reminder that 311 is a resource for communities around the country to connect with their city and non-emergency services.
What is the local law 57 in NYC? ›
Local Law 57 of 2021 requires that all City agencies that have entered into at least one food purchase contract within the previous 12 months, submit to the Sanitation Commissioner for approval, a food waste prevention plan, by October 1, 2021.
What is the quiet enjoyment law in NYC? ›
The 'Right to Quiet Enjoyment' entitles tenants to occupy their rental unit without excessive interruption or disturbance from their landlord. This right protects tenants from ongoing harassment or any unwarranted intrusion on their privacy and peace.
How do I email HPD NYC? ›
Please call HPD's main number: 212-863-6300 or email askhpd@hpd.nyc.gov.
What is the email format for the NYC Department of Transportation? ›
The most accurate and popular New York City Department of Transportation's email format is first [1 letter] + last (ex. JSmith@dot.nyc.gov). New York City Department of Transportation also uses first (ex. John@www1.nyc.gov/html/dot/html/home/home.
How do I email 311 Windsor? ›
Email. Reach us at 311@citywindsor.ca by email. Available 24/7. Emails are reviewed Monday to Friday, 8 a.m. to 4 p.m., holidays excluded.
How do I find a complaint about a building in NYC? ›
HPD is Housing Preservation and Development, a New York City agency. The HPD Online tool allows you to look up your building and find out about: Building complaints, violations, and litigation. Property registration data.
