Returns (2024)

FAQs

What to say when returning something? ›

Smile and say, “Hi, I want to return this item which I bought last week.” Show the clerk the item and your receipt. Don't delay returning the item. Some stores allow returns but only for a certain amount of time. For example, many stores only allow returns within 14 days of the purchase.

That it's defective. Also of something changed since the purchase that makes the purchase unneeded or unwanted. The best excuse to return an item is typically a genuine reason, such as the item being defective, damaged, not as described, or a wrong item received.

65% of items returned are due to customer selection reasons (i.e “Changed my mind”, “Doesn't fit”) 13% are due to catalog issues (ie “Not as described/expected”) 9% are due to product or delivery issues (i.e “Arrived damaged”, “Arrived late”, “Wrong item”)

A return comment contains precise information, directly from the customer, as to why they are returning the product. In context, return comments can help explain what area of the product was too small, what customers didn't like about the fabric, or how the product's quality didn't match their expectations.

Examples of return in a Sentence

I have to return a book to the library. I'm returning your ladder. Thanks for letting me borrow it. The dishes were broken when they were delivered, so I had to return them.

Make it clear which items are and aren't eligible to be returned, and what conditions they must be in to be returned. Specify if products must be returned unopened, in their original packaging, or with the tag still on, and if customers need an authorization number, a shipping address, or a receipt to request a return.

You don't have an automatic right to get your money back if you just change your mind about something you've bought and there's nothing wrong with it. It's the same no matter how expensive the item was - it's really down to the seller whether they offer you anything.

The Bill makes it the right of a consumer to return any purchased product within a stipulated time for genuine reasons. It seeks to provide the consumer a right to return any purchased durable or semi-durable goods within fifteen days of purchase.

Can a seller refuse a return? ›

You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns.

A Goods Return Note or Form acts as a receipt for the customer to show I have received back an item. It can be used (as in my case) where I deliver in a crate and charge a deposit for it on the invoice.

Explain the situation calmly – why you're disappointed and what you'd like done about it. Do it as soon as possible because some stores have time limits on returns and refunds. Use social media to file a complaint. Many companies have monitors to respond directly to you.

Be bold and come out with your request. Even if they've had it a long time, just assume they have intended to return it, and say, "I'd like to get my copy of X-Men back when we meet next." With that direct approach, embarrassment or common courtesy will likely cause them to return your item. Ask a question about it.

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You can talk about how excited you are to come back to work, what professional or personal things you've been up to during your leave, and ask for details about ongoing projects you'll be handling so you're up to speed when you do return.