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Gain skills and a Google Certificate in 14 weeks without quitting your day job. Pay $0 upfront.
- 14 weeks
- 20 hours/week
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Claim Your Spot in Our 2024 Cohort!
Secure your spot in our upcoming IT Support cohort before it’s too late. This is your chance to ignite a career transformation. Don’t hesitate—apply today!
Apply now →
Why IT Support?
Considering a career change into tech? IT support is a rapidly growing field that offers engaging, people-focused work. With the increasing reliance on technology, IT skills are becoming some of the most in-demand in the job market.
Competitive Compensation: IT support specialists are in high demand across all industries, with median entry-level salaries at $63,000+.
In-Demand Careers: With a Google IT Support Certificate and professional skills training with our best-in-class coaches, you’re setting yourself up for continuous career advancement. This applies to both small businesses and large organizations, opening doors to over 503,000 U.S. job openings in IT Support.
Fulfilling Work: Engage in roles that are not just tech-centric but also people-centric, ensuring users can navigate technology smoothly. Many tech roles offer flexible schedules, promoting a healthy work-life balance. Our alumni land roles such as Computer User Specialist, Database Administrator, Desktop Support Specialist, End User Support Technician, Field Service Representative, Help Desk Technician, IT Specialist, Network Engineer, Service Desk Technician, and Tech Support Specialist.
Our alums work for the world’s top tech companies
Pay $0 upfront
Build a career based on your potential, not your bank account.
Learn more about program costs
- Learn in-demand skills
- Land a new job
- Pay only after you’re hired
- Support the next class
Work Life Balance
Your third-party coursework and Merit America career coaching services are online. Live meetings are only 3-5 hours per week. You can complete the coursework in-between work shifts, on weekends – whatever works for your life.
My Calendar
Monday, January 10
Merit America Program
- At Work8am – 3pm
- Online Coursework3pm – 5pm
- Daycare pick-up5:15pm
- Family Dinner6pm
- 1:1 Career Coaching8pm
Work with a team dedicated to your success
Meet regularly with a career coach and squad of your peers to keep you on track. After you finish, you’ll join a network of thousands of Merit America alumni.
Joining…
Joining…
Joining…
Chat
- Michael, Career Coach
How’s your coursework going this week?
- Cora
I’m really struggling with my resume…
- Michael, Career Coach
You’ve got this! Let me connect you with our job success coach, Teresa.
Also, something to look forward to: you’re only one week away from completing your Google Certificate!
How does Merit America Compare?
| Merit America | Tech Bootcamp | Community College | |
|---|---|---|---|
| Course Length | 14 weeks | 20-24 weeks | 50-100 weeks |
| In person/Remote | Remote | Remote | In-person/Remote |
| Part-time? |  20 hours |  Varies | Varies |
| Maximum Payment/Tuition | $5,700 | $16,000-$19,000 | $5,000-$10,000 |
| Certificate | Google IT Support Certificate | Varies | Yes |
| Organization Type | Non-profit (Merit America collaborates with for-profits) | For-profit | For-profit or Non-profit |
| Coaching and Job Search Support | Yes | Yes | Varies |
| Downside Protection | Yes | Varies |  No |
Get the IT Support skills employers are looking for
- Technical foundation
IT Support fundamentals
Build your foundation by learning technical support, troubleshooting, computer networking, operating systems and systems administration as part of your Google IT Support Certificate training. Plus, learn Microsoft 365, Azure Fundamentals, Excel Basics, Windows 10 and ticketing systems. These skills are the backbone of the IT stack at modern companies.
- Professional skills
Customer service
In the IT Support field, you’ll have to explain technical details to non-technical audiences. As part of your Google IT Support Certificate training, you’ll learn the techniques and frameworks the best IT teams use to serve their customers.
- Job search techniques
Acing the interview
Building a career in IT Support goes far beyond technical skills. Standout in the interview process by building an effective resume and cover letter, and learn the best way to answer common technical interview questions as part of your Merit America career coaching services.
Frequently Asked Questions
Merit America provides a blended online learning environment where you will participate in live virtual meetings and complete coursework independently online from industry-recognized partners, like Google.
We leverage learning tools such as the widely used digital workplace platforms and software, including: Zoom, Slack, Google Suite, and our customized Merit America Learner Portal.
To be eligible for any of Merit America’s programs, the following must be true:
- You have a high school diploma or GED.
- Associates and bachelor’s degree holders are welcome.
- You do not have a graduate degree and are not currently enrolled in a graduate program
- You are a fluent English speaker, reader, and writer.
- You are a resident of the U.S. and authorized to work in the U.S.
- DACA and Temporary Residents must have a status/visa that does not expire within six months of the Immersion start date.
- Residents of U.S. territories are eligible for our program.
- You are 18 years of age or older.
- You will be seeking full-time employment upon completion of the program.
Merit America programs are flexible to fit into your busy schedule. In IT Support program, you’ll spend about 17 hours in online coursework and 3 hours in sessions with your career coach, technical coach, and squad of your peers.
The sessions are offered at a variety of times, and the coursework can be completed whenever you have free time.
When you join Merit America, there’s a team dedicated to your success.
Your career coachhelps you develop the professional skills you need to succeed in the job market, and will work with you to chart your career path.
Your squadis made of a talented people just like you, and you’ll work alongside them to complete coursework and develop projects.
Your technical advisoris available to direct you to appropriate resources if you’re struggling with your Google IT Support certificate coursework.
Your job success specialisthelps you find job opportunities that match your interests and skills. We also have an employer partnerships team that sources jobs directly from employers that are tailored for Merit America alumni.
We can’t guarantee job placement or salaries, but we do provide you with a structured training curriculum, professional career development, and dedicated job-placement support. Because of this, the majority of job-seeking alumni are placed in new jobs within three months of completion.
But we can guarantee you won’t have to pay if you still don’t earn at least $40k within two years of completing the Immersion phase of your program, as defined in our Merit America Guarantee.
Merit America programs include both technical training from organizations like Google as well as professional skills development.
You will learn technical content from Google, and receive a Google IT Support Certificate.
You will also learn and practice critical professional skills with Merit America coaches.
Resources
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